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A Department of the Water Utility


Administration-Business Office

4325 Evans To Locks Road

Evans, Georgia 30809

 

Office Manager: Jerry Channell
Office Supervisor: Teresa Metzler
Assistant Office Supervisor:

Donna Clay

 

Telephone Number:

(706) 863-6928

 

 

Hours of Operation:

8:00AM until 6:00PM

Monday through Thursday
8:00AM until 5:00PM on Friday

Mailing Address:

P.O. Box 204660

Martinez, Georgia 30917

 

      

*If you have an emergency after normal business hours,

please call  (706) 860-2587 for assistance*

    

 

 The responsibilities of the business office are to establish and maintain accounts and to provide courteous and helpful service to the residents of Columbia County.  Customer service encompasses many other duties for the Business Office including:

  • Accepting water and sewerage payments
  • Generating work orders for the Meter, Distribution, and Conveyance Departments
  • Completing new service and disconnect requests
  • Selling water and sewer taps
  • Renting fire hydrant meters
  • Billing transported septage wastewater accounts
  • Loading and downloading meter routes for the Meter Department 

 New Accounts  Discontinue Service  Billing Information
 Methods of Payment  Rates  Outdoor Watering

NEW ACCOUNTS :

To start a new water service, please call our Customer Service Department at (706) 863-6928. Customer Service Representatives are available for new water services between the hours of 8:00 AM until 5:30 PM, Monday through Thursday or 8:00 AM until 4:30 PM on Friday.  Please call at least one business day before the water is to be turned on to avoid an extra same-day service charge.

When calling please remember to have:

  • The correct service address
  • The name(s) to appear on the account
  • The mailing address if different from the service address
  • The date the new service is to start
  • A local telephone number

NOTE: There is a $40.00 set-up fee charge with a one day notice. Without a one day notice, an additonal $30.00 same-day service fee will be charged.

IN SOME CASES, NEW ACCOUNTS MAY BE DENIED AT THE TIME OF YOUR REQUEST.  AT THAT TIME, YOU MAY BE REQUIRED TO BRING ADDITIONAL INFORMATION INTO OUR OFFICE LOCATION AT 4325 EVANS-TO-LOCKS  ROAD.

DISCONTINUE SERVICE:

To discontinue  water service, please call our Customer Service Department at (706) 863-6928. Customer Service Representatives are available for  water disconnection between the hours of 8:00 AM until 5:30 PM, Monday through Thursday or 8:00 AM until 4:30 PM on Friday. Please call at least one business day before the water is to be turned off.

BILLING INFORMATION:

  • All customers should receive a water bill each month.  If you do not receive a bill, then you must contact Customer Service immediately.
  • All water and sewerage bills are mailed on the last working day of each month.
  • A 10% late fee is added to the unpaid balance after the 15th of each month.
  • Delinquent accounts are cutoff on the morning of the 21st and will be charged a $50.00 delinquent charge.  Water service will be restored daily starting at 4:30 PM after full payment is received in the office.
  • Checks that are returned to our office from the bank are charged a $45.00 return check fee and are subject for disconnection within 5 days. 
  • Account histories cannot be viewed online.

METHODS OF PAYMENT:

  • Cash
  • Check
  • MasterCard
  • VISA
  • Money Order
  • Bank Draft*

*To begin a bank draft, please contact our office (706-863-6928) or click here. You must complete a bank draft application, and it typically takes two months for the draft to begin. Accounts are drafted around the 10th of each month.

Last updated date: 4/7/2010 8:49:19 AM