Burning Building?  Call 9-1-1

 

Burning Question?  Call 3-1-1

 

 

 

Columbia County 3-1-1 Customer Service

& Information Call Center

 

 

 

 

Have a question?

Have a complaint?

Need to submit a service request?

Just dial 3-1-1 for non-emergency public services!

 

Outside Columbia County, please dial 706-868-3375.

 

Columbia County's 3-1-1 Customer Service Call Center allows citizens the convenience of calling the easy to remember three digit number - from either a landline phone or cell phone - for 24-hour access to government information and non-emergency services.

 

There is no surcharge for this service, which connects citizens to trained operators who can answer questions, process service requests or assist you in contacting any department or agency.  All service requests are tracked.

 

Citizens can also submit a service request online by completing our
Online Service Request  form.  

It is our pleasure to serve you!

 

 

Remember to CALL 9-1-1to requestEMERGENCYHELP from Law Enforcement, Firefighters and Paramedics!

 

 

 

Which number do I use?

 

With all of the three-digit numbers out there, do you ever wonder which one to use?  Here is a handy guide that will help.

 

2-1-1    United Way Call Center (for health and human service needs)

3-1-1    Columbia County Government Information and Service Requests

4-1-1    Telephone Directory Assistance (fee may be charged)

5-1-1    Georgia Travel Info (real time traffic information)

6-1-1    Reporting Problems with Telephone Service

7-1-1    Telecommunications Relay Service

8-1-1    One Call Center (Utility Locates) or 1-800-282-7411

9-1-1    Life Threatening Emergency - (Fire, Ambulance, and Law Enforcement)

HOW TO CONTACT CUSTOMER SERVICE & INFORMATION CENTER/3-1-1

A Department of Emergency and Operations Division.

Columbia County Customer Service & Information Center/3-1-1
650-B Ronald Reagan Drive
Post Office Box 498
Evans, GA  30809

 

Phone: 3-1-1 or (706) 868-3375

Fax: (706) 868-3343

 

  

Call Center available 24 hours!

 

 

Customer Service Representatives are available to answer your call Monday - Friday between 7:30 AM and 6:00 PM.  Residents who call the number after hours and weekends can leave a message and get a prompt reply the next business day, or you may choose one of the other options.

For a list of frequently asked for numbers, see our "Who to Call" list.

If you are a new resident, or you are planning to move to Columbia County, helpful information is provided for you. 

 

MISSION STATEMENT

To enhance the relationship between the citizens of Columbia County and their local government and to promote Columbia County’s commitment to customer service by providing direct access to an integrated customer service call center designed to receive, relay, monitor, and manage citizen requests and insure the delivery of public service.

Some of the types of customer service requests that we currently receive include, but is not limited to:

 

·          Difficulty for citizens to determine what department handles their problem

·          Citizens being transferred from one department to another

·          Lost complaints

·          Lack of follow-up to citizens once they have filed a complaint

·          No monitoring or tracking of complaints or of trends from a County perspective

·          No centralization, causing duplication of effort

·          Citizen frustration with government

OBJECTIVES

·          Provide one number for citizens to call for information or service requests

·          Walk-up information counter to provide personal service to our citizens

·          Develop knowledge-based definitions for call takers to answer most frequently asked questions quickly and correctly

·          Provide a management system that identifies and warns of potential problems

·          Resolve all problems currently experienced with our fragmented call system

·          Bring contemporary innovations to our relationship with our citizens

·          Web access for citizens to initiate a complaint or check on status of a previous request

·          Allow County staff to focus on handling the complaints and other job duties

·          Relieve the Emergency 9-1-1 Center from the strain of handling non-emergency calls and prevent the need for more higher paid 9-1-1 dispatchers

·          Provide good communication, which always avoids problems

·         Provide stellar customer service by exceeding citizen’s expectations