Administration and Customer Service

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A Department of the Water Utility

Administration-Business Office

 

2140 William Few Parkway

Building A

Grovetown, Georgia 30813

  

 

 

Office Manager: Jerry Channell
Office Supervisor: Teresa Metzler
Assistant Office Supervisor:

Donna Clay 

 

 Telephone Number:

       (706) 863-6928

 

Hours of Operation:

8:00 AM until 5:00 PM

Monday through Friday

Mailing Address:

P.O. Box 960

Grovetown, Georgia 30813

 

 

 

    

*If you have an emergency after normal business hours,

please call  (706) 860-2587 for assistance*    

 

  

 

 

The responsibilities of the business office are to establish and maintain accounts and to provide courteous and helpful service to the residents of Columbia County.  Customer service encompasses many other duties for the Business Office including:

 

  • Accepting water and sewerage payments
  • Generating work orders for the Meter, Distribution, and Conveyance Departments
  • Completing new service and disconnect requests
  • Selling water and sewer taps
  • Renting fire hydrant meters
  • Billing transported septage wastewater accounts
  • Loading and downloading meter routes for the Meter Department 

 New Accounts  Discontinue Service  Billing Information
 Methods of Payment  Rates  Outdoor Watering

NEW ACCOUNTS :

To start a new water service, please call our Customer Service Department at (706) 863-6928. Customer Service Representatives are available for new water services between the hours of 8:00 AM until 4:30 PM, Monday through Friday.  Please call at least one business day before the water is to be turned on to avoid an extra same-day service charge.

When calling please remember to have:

  • The correct service address
  • The name(s) to appear on the account
  • The mailing address if different from the service address
  • The date the new service is to start
  • A local telephone number

NOTE: There is a $50.00 set-up fee charge with a one day notice. Without a one day notice, an additonal $40.00 same-day service fee will be charged.

IN SOME CASES, NEW ACCOUNTS MAY BE DENIED AT THE TIME OF YOUR REQUEST.  AT THAT TIME, YOU MAY BE REQUIRED TO BRING ADDITIONAL INFORMATION INTO OUR OFFICE LOCATION AT 2140 William Few Parkway.

DISCONTINUE SERVICE:

To discontinue  water service, please call our Customer Service Department at (706) 863-6928. Customer Service Representatives are available for  water disconnection between the hours of 8:00 AM until 5:00 PM, Monday through Friday. Please call at least one business day before the water is to be turned off.

 

BILLING INFORMATION:

  • All customers should receive a water bill each month.  If you do not receive a bill, then you must contact Customer Service immediately.
  • All Cycle 1 water and sewerage bills are mailed on the last working day of each month. Cycle 2 water and sewerage bills are mailed no later than the 15th of each month
  • Cycle 1 payments are due by the 15th of each month. A 10% late fee is added to balances not paid by the 15th of the month for cycle 1 bills. Cycle 2 bills are due by the 1st of each month.
  • A 10% late fee is added to balances not paid by the due date.
  • Delinquent accounts in Cycle 1 are cut off beginning the morning of the 21st and will be charged a $60.00 delinquent charge.  Delinquent accounts in Cycle 2 are cut off beginning the morning of the 7th and will be charged a $60.00 delinquent charge.Water service will be restored daily starting at 4:30 PM after full payment is received in the office or online.
  • Checks that are returned to our office from the bank are charged a $30.00 return check fee and are subject for disconnection within 5 days.  Checks returned from the bank that were written to restore a delinquent account are subject to immediate disconnection.
  • Account histories cannot be viewed online.

METHODS OF PAYMENT:

  • Cash
  • Check
  • MasterCard
  • VISA
  • Money Order
  • Online*
  • Bank Draft*

*Click here to pay your bill online.

**To begin a bank draft, please contact our office (706-863-6928) or click here. You must complete a bank draft application, and it typically takes two months for the draft to begin. Accounts in Cycle 1 are drafted around the 10th of each month; accounts in Cycle 2 are drafted around the 25th of each month.