3-1-1 Customer Service & Information Center

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A Department of Fire and Emergency Services Division


 Burning Building?  Call 9-1-1


Burning Question?  Call 3-1-1




Columbia County 3-1-1 Customer Service

& Information Center


 3-1-1 Picture


     Have a question?  

Have a complaint?

Need to submit a service request?

Just dial 3-1-1 for non-emergency public services!

 From your mobile phone:
Sprint customers must dial #311
All other service providers dial 311

Outside Columbia County, please dial 706-868-3375.


Columbia County's 3-1-1 Customer Service Center allows citizens the convenience of calling the easy to remember three digit number - from either a landline phone or cell phone - for 24-hour access to government information and non-emergency services.


There is no surcharge for this service, which connects citizens to trained operators who can answer questions, process service requests or assist you in contacting any department or agency.  All service requests are tracked.


Citizens can also submit a service request online by completing our
Online Service Request  
(Please note that all requests received after regular business hours, weekends or holidays will be handled on the next business day.  If you have an emergency situation, please dial 9-1-1.  If you have an after-hours water utility related emergency, please call (706) 860-2587 for assistance.)   


Download the free "Citizen Reporter" Smart Phone Application. 

Citizen Reporter provides citizens with real time access to county government, encourages participation in identifying issues and quick and efficient service from county departments. Visit the GIS Department web page for additional information about Columbia County Citizen Reporter.


Google Play   App Store

It is our pleasure to serve you!



Remember to CALL 9-1-1to request EMERGENCY HELP from Law Enforcement, Firefighters and Paramedics!



Which number do I use?


With all of the three-digit numbers out there, do you ever wonder which one to use?  Here is a handy guide that will help.


2-1-1    United Way Call Center (for health and human service needs)

3-1-1    Columbia County Government Information and Service Requests

4-1-1    Telephone Directory Assistance (fee may be charged)

5-1-1    Georgia Travel Info (real time traffic information)

6-1-1    Reporting Problems with Telephone Service

7-1-1    Telecommunications Relay Service

8-1-1    One Call Center (Utility Locates) or 1-800-282-7411

9-1-1    Life Threatening Emergency - (Fire, Ambulance, and Law Enforcement)


Call Center available 24 hours!

Telephone 1 

Customer Service Representatives are available to answer your call Monday - Friday between 7:30 AM and 5:00 PM.  Residents who call the number after hours can leave a message or submit an online service request and get a prompt reply the next business day.

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