|Office Manager:||Jerry Channell|
|Office Supervisor:||Teresa Metzler|
|Assistant Office Supervisor:||
The responsibilities of the business office are to establish and maintain accounts and to provide courteous and helpful service to the residents of Columbia County. Customer service encompasses many other duties for the Business Office including:
Accepting water and sewerage payments
Generating work orders for the Meter, Distribution, and Conveyance Departments
Completing new service and disconnect requests
- Selling water and sewer taps
- Renting fire hydrant meters
- Billing transported septage wastewater accounts
- Loading and downloading meter routes for the Meter Department
|New Accounts||Discontinue Service||Billing Information|
|Methods of Payment||Rates||Outdoor Watering|
NEW ACCOUNTS :
To start a new water service, please call our Customer Service Department at (706) 863-6928. Customer Service Representatives are available for new water services between the hours of 8:00 AM until 4:30 PM, Monday through Friday. Please call at least one business day before the water is to be turned on to avoid an extra same-day service charge.
When calling please remember to have:
The correct service address
The name(s) to appear on the account
The mailing address if different from the service address
The date the new service is to start
A local telephone number
NOTE: There is a $50.00 set-up fee charge with a one day notice. Without a one day notice, an additonal $40.00 same-day service fee will be charged.
IN SOME CASES, NEW ACCOUNTS MAY BE DENIED AT THE TIME OF YOUR REQUEST. AT THAT TIME, YOU MAY BE REQUIRED TO BRING ADDITIONAL INFORMATION INTO OUR OFFICE LOCATION AT 2140 William Few Parkway.
To discontinue water service, please call our Customer Service Department at (706) 863-6928. Customer Service Representatives are available for water disconnection between the hours of 8:00 AM until 5:00 PM, Monday through Friday. Please call at least one business day before the water is to be turned off.
All customers should receive a water bill each month. If you do not receive a bill, then you must contact Customer Service immediately.
- All Cycle 1 water and sewerage bills are mailed on the last working day of each month. Cycle 2 water and sewerage bills are mailed no later than the 15th of each month
- Cycle 1 payments are due by the 15th of each month. A 10% late fee is added to balances not paid by the 15th of the month for cycle 1 bills. Cycle 2 bills are due by the 1st of each month.
- A 10% late fee is added to balances not paid by the due date.
Delinquent accounts in Cycle 1 are cut off beginning the morning of the 21st and will be charged a $60.00 delinquent charge. Delinquent accounts in Cycle 2 are cut off beginning the morning of the 7th and will be charged a $60.00 delinquent charge.Water service will be restored daily starting at 4:30 PM after full payment is received in the office or online.
Checks that are returned to our office from the bank are charged a $30.00 return check fee and are subject for disconnection within 5 days. Checks returned from the bank that were written to restore a delinquent account are subject to immediate disconnection.
Account histories cannot be viewed online.
- Money Order
- Bank Draft*
*Click here to pay your bill online.
**To begin a bank draft, please contact our office (706-863-6928) or click here. You must complete a bank draft application, and it typically takes two months for the draft to begin. Accounts in Cycle 1 are drafted around the 10th of each month; accounts in Cycle 2 are drafted around the 25th of each month.