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Christmas in Columbia County is happening now through January 1, 2019 at Evans Towne Center Park. For more information in regards to specific event updates, please visit Columbia County Community Events Facebook Page.

FAQ: Frequently Asked Questions

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Commonly asked questions, and the answers you need.

Don't see your question? Didn't find the answer you were looking for? Contact our knowledgeable 311 team for expert customer service.

Expand/Contract Questions and Answers

  • What are the commercial water and sewer tap-in fees?

  • What are the residential water and sewer tap-in fees?

  • What are the current water and sewer rates?

  • What are the fees for laboratory testing services?

  • What is the cost of a fire hydrant meter?

  • Why are water conservation measures in place when Columbia County is not in a drought situation?

  • When am I allowed to water my yard?

  • How can I reach someone at the Water Utility after regular business hours to respond to an emergency?

  • Who can I call to check the status of a submitted invoice?

  • To what address should a Water Utility vendor submit an invoice?

  • How may I obtain a sanitary sewer flow test?

  • How may I obtain a 24-hour water flow test?

  • How may I obtain a copy of the Water Specification book?

  • Are there any future plans for water and/or sewer to be extended to my area?

  • What are the septic tank dumping rates?

  • Do I have a grease trap? Do I need a grease trap?

  • How do I clean my grease trap?

  • What is a grease interceptor?

  • What is a grease trap and how does it work?

  • Is grease a problem in our sewer system?

  • What chemicals do you add to the water?

  • Is our water hard or soft?

  • Why is chlorine added to my drinking water, and how much is added?

  • Why does my water sometimes smell like chlorine?

  • What can cause discoloration in the water?

  • How often is our drinking water tested?

  • What is the source of our drinking water?

  • How much fluoride does our water have?

  • Is our water safe to drink?

  • Why are there lines painted in my yard?

  • Where is the County right-of-way?

  • Why is my water muddy?

  • Why is my water milky?

  • How can I reduce my water pressure?

  • What should my water pressure be?

  • How are water and sewer rates established?

  • How are the sewer charges calculated?

  • Why does my first bill have a $40 previous balance?

  • In extenuating circumstances, can I make alternate arrangements for paying my account?

  • When are payments that are placed in the drop box credited to my account?

  • How can I make payments for my water bill after office hours?

  • What is the due date for my water bill?

  • When will I receive my water bill?

  • Where can I pay my bill online?

  • Can I setup an automatic draft for my water service?

  • If I had a leak, can my bill be adjusted?

  • What are the pretreatment surcharge fees?

  • What are the permit fees for water trucks and tank inspections?

  • What are the penalties for violating the FOG & Backflow Ordinance?

  • What are the fees for backflow prevention devices?

  • What is the inspection fee for a Fats, Oil, and Grease pumper truck?

  • What is the cost of an Engineering Department Specifications book?

  • What is the cost of a temporary water service?

  • What is the same-day water service set-up fee?

  • What is the water service set-up fee?

  • What is Water Utility's mailing address/Where do I mail my payment?

  • Where is Columbia County Water Utility located?

  • How long does it take for a submitted invoice to be paid?

  • What is the $50 set-up fee for water?

  • What can I do to help improve stormwater quality?

  • Doesn't Stormwater Runoff Go Into the Sanitary Sewer?

  • What is Stormwater Pollution Prevention?

  • What are your regular business hours?

  • What does Water Utility accept for payment?

  • Can I start or disconnect my water service over the phone?

  • How can I tell the difference between a sewer and a storm drain?